Support

Need help with Swoon? Email support@minimaapps.co.uk with your phone model and system version. We aim to reply within two working days.

How do I pair with my partner?

Open Swoon, create your invite and send the link to your partner. They install the app, sign in and accept. You can write notes before they join, and they'll be waiting when they arrive.

Does my partner need the app?

Yes. Both of you need the app and your own account to send notes to each other's widgets.

How do I add the widget?

Home Screen: touch and hold an empty area, tap Edit or +, search for Swoon, pick a size and tap Add Widget.

Lock Screen: touch and hold the Lock Screen, tap Customize, choose Lock Screen, tap the widget area, then pick Swoon.

Why didn't my widget update straight away?

Your phone limits how often widgets refresh, so a new note usually appears within a minute but can take several. Opening Swoon refreshes it. The widget shows when it last updated. If it stays out of date, check that notifications and Background App Refresh are on for Swoon.

How do the 14 free sends work?

Each couple gets 14 sends, counting notes, drawings and photos together. After that, one partner makes a purchase and it covers you both. You can always read your history and export it.

How does the streak work?

A day counts when both of you send something, using each person's own time zone. You get two automatic saves a month. Reaching the send limit pauses the streak rather than ending it. Either of you can turn the streak off in Settings.

How do I keep my notes safe, or move to a new phone?

Keep backup on in Settings. On a new phone, sign in and restore from your iCloud or Google Drive backup, or from your partner's device. Your content is end-to-end encrypted and we can't recover it for you.

How do I export everything?

Go to Settings and tap Export. It's included for everyone and doesn't need a purchase.

How do I hide notes on my Lock Screen?

Go to Settings and turn on privacy for widgets. Note text then stays hidden while your phone is locked.

How do I unpair?

Go to Settings and tap Unpair. Either of you can do this on your own. The shared space closes at once and disappears from both widgets. Server data is deleted within 30 days. Anything already saved on your partner's device stays there until they delete it.

How do I report abuse or feel safer?

Unpair or block the person in Settings. Swoon has no location tracking, read receipts or online status. To report a problem, email us. If you're in danger, contact your local emergency services.

How do I delete my account?

Go to Settings, then Account, then Delete Account. Your account data is deleted within 30 days. Cancel any subscription separately in your device's Settings > your name > Subscriptions.

How do I restore a purchase or get a refund?

Go to Settings and tap Restore Purchases, signed in with the Apple Account you bought with. Refunds are handled by Apple at reportaproblem.apple.com.

Privacy and legal

Read our Privacy Policy and Terms of Use.